We Will Not Be Migrating to a New Platform at the End of July

Over the past few months, we have shared plans to migrate Rochester RHIO to a new Health Information Exchange platform. Several factors have impacted our migration timeline, and we have determined the need to delay the cutover to a new platform.

We realize this is late-breaking news and appreciate your patience.

As a current Rochester RHIO participant, the RRHIO services you use will continue for the time being. However, users may experience increased service response times. We have reinstated the ability to submit applications for RHIO services through the Provider Portal.

Results delivery and other important services will continue functioning as they have for the near future. If you have questions about a specific service, please contact us.

We are developing a revised go-forward plan in partnership with New York State and will share additional details as soon as they are available.

Statewide Encounter Alert Services (SEAS)

In line with statewide strategy, we are continuing to migrate participants of our current alerts service to the Statewide Encounter Alert Services (SEAS).

Rochester RHIO is a community health information exchange (HIE) dedicated to serving New York’s greater Finger Lakes region, including Monroe, Allegany, Cayuga, Chemung, Genesee, Livingston, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming and Yates counties. Its suite of services allow health care professionals to securely and rapidly records across institutions and practices, making patient information available wherever and whenever needed to support the highest quality care. Patients benefit from fewer repeated tests, missing records and errors, while receiving more informed care during office visits and emergencies. RHIO's health information exchange processes more than 7 million clinical messages a month for 1.5 million residents. RHIO is a Qualified Entity of the Statewide Health Information Network of New York (SHIN-NY). For more information, call RHIO Support at 1-877-865-7446 (RHIO). 

What is health information exchange (HIE)? Health information exchange is the process of sharing health information electronically. As a noun, a health information exchange, or HIE, is an organization providing technology and services to allow stakeholders to securely share health information (Source: strategichie.com).

Quarterly Rochester RHIO Newsletter:

March 8, 2024